Tirlán investigating after supplier information sent to wrong farmers

Tirlán has launched an urgent investigation after a significant number of its suppliers received information relating to another individual supplier as part of their monthly milk statement.

Tirlán, formerly known as Glanbia issued a statement giving an apology to suppliers affected and said it would fully investigate the issue.

They said “an immediate investigation has commenced as a matter of urgency with our third-party provider to establish the root cause after an issue was identified with the August milk statement mailing."

Tirlán is preparing a detailed report on this incident for submission to the Data Protection Commissioner.

They specified that the issue was confined to those who received their statements via post saying “the issue applies to milk statements sent via the mailing service to a number of suppliers. A large volume of suppliers access their statements online directly via the supplier log-in portal and those documents were not affected."

Tirlán has communicated with all milk suppliers and requested impacted suppliers to store any incorrect statement received securely, do not share it with others and return it via a stamp-addressed envelope which will be provided in the coming days.